Otter.ai vs Fireflies.ai
Otter.ai for simple transcription and notes; Fireflies.ai for teams needing CRM integration.
Last verified: May 2026
Quick verdict
Choose Otter.ai if...
- ✓ You need simple, clean meeting transcription without CRM
- ✓ You use live captions for in-person or hybrid meetings
- ✓ You're an individual user rather than a team
Choose Fireflies.ai if...
- ✓ Your team uses Salesforce, HubSpot, or another CRM
- ✓ You need searchable archives of all past meetings
- ✓ You're in sales and want call analytics
- ✓ You want more free storage
Skip both if...
You primarily want video recording with transcription — Loom or tl;dv may suit better
Winner by use case
| Use case | Winner | Why |
|---|---|---|
| Simple meeting transcription | Otter.ai | Otter.ai is slightly easier to set up for individual users. |
| CRM integration (Salesforce, HubSpot) | Fireflies.ai | Fireflies has native CRM integrations that Otter.ai lacks. |
| Searchable meeting archive | Fireflies.ai | Fireflies' full-text search across all past meetings is more powerful. |
| Free plan storage | Fireflies.ai | Fireflies gives 800 minutes storage free vs Otter's 300 minutes. |
| Real-time live captions | Otter.ai | Otter.ai's live caption integration is stronger for in-person meetings. |
| Sales team workflow | Fireflies.ai | Fireflies is built with sales teams in mind, including call analytics. |
Side-by-side comparison
Dimension
Otter.ai Fireflies.ai CRM integration
No
Yes — Salesforce, HubSpot, Pipedrive
Free plan storage
300 mins/mo
800 mins total
Meeting search
Basic
Full-text across all meetings
Starting price (paid)
$17/mo (annual)
$18/seat/mo (annual)
Best for
Individuals, simple transcription
Sales teams, CRM users
Real-time captions
Strong
Good
Pricing
Frequently asked questions
Which is more accurate?
Both have similar transcription accuracy for clear English audio. Accuracy drops for heavy accents and technical jargon on both platforms.
Do both work with Zoom and Google Meet?
Yes, both integrate with Zoom, Google Meet, and Microsoft Teams.
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